4 Features To Look For A VOIP Service For Your Small Business
Posted on: 16 December 2020
If you want to have better phone service, you may want to consider switching to a VoIP phone system. A VOIP phone system can offer you many advantages a traditional phone system can't. When it comes to choosing the best VoIP service for your small business, there are a few features you should look for.
Feature #1: Custom Mobile App
One of the biggest advantages of using a VoIP service is like you can use your phone anywhere that you have an internet connection. When looking at VoIP providers, look for one that offers you a dedicated mobile app.
Ensure the mobile app allows you access to all the same features you would get with your desktop phone set up. Don't settle for a mobile app that has limited functionality. You want your VoIP app to be capable of doing everything you can do from your computer with your VoIP system.
Feature #2: Collaborative Tools
Second, you want a VoIP service that offers a variety of collaborative tools. Your phone service should make it easier for your employees to interact and work together.
They should be able to do things such as text, conduct video conferences, and hold collaborative online meetings. You may also want a platform that makes it easy to integrate calendars and share information. Look for a VoIP service that allows you to integrate third-party apps into your setup for similar business operations.
Feature #3: Call Management
Third, you want a VoIP service that allows you to customize your call management. For example, you can direct phone calls to different extensions based on the time they are coming in and who you have available to answer the phone.
You can also distribute phone calls based on geography or other custom criteria. With the right VoIP system, it will be easier for you to manage increased phone calls during the busy times of the year for your company. Additionally, for a system that allows you to analyze for incoming phone calls. This will allow you to make a better staffing decision.
Feature #3: Accessible Support
Finally, make sure the service you choose offers customer support 24/7. You want to make sure that your provider will answer your questions timely fashion so that your business will never be negatively impacted. Look for a service provider that offers live chat support over the phone support 24/7.
As a small business, we want to make sure you have the best possible phone. That is why you should consider a VoIP service. With a VoIP service, look for one with a custom mobile app, collaborative tools, call management tools, and accessible support.
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